A floor is only
as good as the
crew that lays it.

Choosing the floor is the easy half. What decides whether you still like it in ten years is what happens underneath it and who puts it down. Every floor we sell is installed by our own crews, and the process below is the same one we run on a single bedroom and on a whole main level.

It starts with a measure in your house.

An estimate written off a floor plan is a guess. Once the samples are narrowed down at the showroom, we come to you and measure the actual rooms on the actual subfloor. That visit is where the details that move the price get found: how square the walls really are, where seams will fall, which direction the planks should run, how the new floor meets the tile in the bath and the carpet on the stairs, and whether doors need trimming to clear the new height.

It is also where the room tells its story. A basement on a slab, a spot that has leaked before, pets, radiant heat under the floor, a laundry room that floods once a decade: say so at the measure and the recommendation may change before anything is ordered. Estimates are free, and the number that comes back covers material, underlayment, prep and labor rather than square footage alone. If it helps, our guide to preparing for the in-home measure walks through what to have ready.

The subfloor decides everything above it.

Most flooring complaints trace back to what was under the floor rather than the floor itself, so the subfloor comes first. Four things get sorted before a single plank goes down.

• Flat. Manufacturers hold hard surface to a flatness tolerance. High spots get ground down and low spots get filled with patch. Skip that and you get hollow areas, movement and clicking underfoot.
• Dry. Concrete slabs give up moisture for years. Slabs get checked, and where a moisture barrier or a specific adhesive is called for, it goes into the estimate rather than being discovered on install day.
• Sound. Loose panels get refastened and squeaks get chased down while the room is open, which is the only easy time to do it. Damaged decking gets cut out and replaced.
• Clean. Old adhesive, staples and tack strip come up. A new floor set over old residue is a bond problem waiting to happen.

Furniture, tear-out and haul away.

Furniture is the part most people forget, so we cover it at the measure. Small items, closets, breakables and electronics are easiest if you clear them, and we will tell you exactly what needs to be out of the room. Bigger pieces are part of the conversation, and so is anything that has to be disconnected, such as an appliance or a toilet that comes up so the floor can run under it.

The old floor comes out first. Carpet, pad, tack strip and staples, or old planks and tile with the debris that comes off the subfloor underneath them. Tear-out is dusty work, so we contain what we can and keep the path in and out protected. When it is done the old material leaves with us. Nothing sits in your driveway waiting on a dumpster you had to rent.

How long it actually takes.

Timelines move with the material, the size of the job and how much prep the subfloor needs, and we would rather give you an honest range at the estimate than a number that sounds good. Carpet in a few bedrooms is often a single day. A main level of luxury vinyl or laminate usually runs one to a few days. Tile takes longer, because thinset and grout cure on their own schedule and the room stays off limits while they do. Hardwood can need time sitting in the house before it is installed at all, so the wood comes into balance with your indoor humidity, which is what keeps gaps from opening up next winter.

The other variable is delivery. Material has to land before a crew can start, so the install date gets set once your order is in rather than before. You will know the date, and you will hear from us if anything moves.

The crew that shows up.

This is the part we are proudest of. Our installation crews have 15 or more years of experience, and most of our installers are 25 or more year installers. That shows up in the work nobody photographs: setting a plank layout so the last row is not a sliver, placing a seam where the light will not find it, fitting a stair nosing, cutting a transition between two floors so it reads as one decision instead of two.

“Flooring Correct was terrific to work with. Jonah and Audra helped us decide the best flooring material and color for our school. The entire installation process was efficient and quick. The flooring gives the school a brand new look and feel!”Peggy K. · Google review · School project

The same crews handle our commercial flooring work, which is why a school or an office can be phased around the way the building is used.

The last hour on the job.

Before the crew leaves, the room gets walked. Transitions and trim get checked, the floor gets cleaned, and the debris goes out with us. You get care instructions for what you actually bought, because a hardwood floor and a luxury vinyl floor do not want the same mop or the same cleaner. If something is not right, say so then, or call the showroom afterward. We are on Veterans Memorial Parkway in Wentzville, and the same people who sold you the floor answer the phone.

That is the whole reason for the tagline. Get it right the first time.